It's important for us that you have a good experience when shopping at That's why we make a real effort to process, pack and ship your order quickly - so you can enjoy wearing your new Masai designs as soon as possible.

We currently ship to addresses in:
The United States

Denmark (excl. Greenland and the Faroe Islands)

Norway (excl. Svalbard and Jan Mayen)


Finland (excl. Åland Islands)

Germany (excl. Island Helgoland and the area of Busingen)

England, Scotland and Wales excl. Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar



We ship our goods with TNT Express delivered by Fedex.

Delivery time: 2-7 working days. Your receipt of the goods will be subject to the clearance time by US Customs.

Cost: $14.95 (Regardless the size of the order).
If you choose another delivery country all costs and prices will chance to the ones of the delivery country.

Please note longer packing and delivery times during some periods - especially in connection with sales and holidays – may occur.


We strive to ship the entire order in one and the same shipment. If we deviate from this, you will be contacted.


When your order has been sent, you will receive an e-mail from us. This e-mail also serves as your receipt.


You can follow your order by using the Track & Trace link you receive in your email with your receipt and notification that your order is on its way. Please note that it may take up to 24 hours after you received the link until it is active on the carrier's website.

You can also check your order status and find tracking information here on the website. If you have an account with us, just log in and you can find the information under 'Orders'. If you don't have a Masai account, you can use the 'Check Order' feature.


If you have any questions or concerns, please feel free to contact our Customer Service:

We'll do our best to answer your mail within 24 hours.

Thank you for shopping at Masai.

Please note: Masai reserves the right to typing errors, price changes, extraordinarily busy periods and stock errors.