US STANDARD SHIPPING

All standard orders are shipped via UPS or FedEx. Non-expedited deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Standard Shipping usually arrive in 3 - 8 business days, depending on the destination.

US EXPEDITED SHIPPING

All expedited orders are shipped via UPS or FedEx. Expedited deliveries may not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Expedited Shipping usually arrive in 1-2 business days, depending on the destination.

SHIPMENT PROCESSING TIME

All orders shipped via US Standard and International deliveries are processed within 1 - 3 business days. Typically, we ship in-stock merchandise on the next business day.

US Expedited orders placed after 12 PM CT [noon] will process and ship the next business day given item availability and payment verification. Monogrammed leather products may take additional time to process. Please note that expedited shipping does not apply to items that are out of stock. Our Masai Experience Managers will contact you if there is any delay with your order.

All orders will be processed once the credit card authorization and verification have been obtained. All US credit card orders are charged when the merchandise has shipped. International credit card orders are charged when the order is placed.

Orders are not shipped on weekends or holidays. Masai is not responsible for shipping delays that may occur due to holidays, natural disasters, carrier delays, or other unforeseeable circumstances.

SHIPMENT CONFIRMATION & ORDER TRACKING

Once your order has shipped, you will receive a Shipment Confirmation by email containing your tracking number(s). The tracking number(s) will activate within 24 hours.

We accept returns of all unworn and unaltered merchandise in original condition, with original tags attached. All returned merchandise must be in new and unused condition. Clearance, final sale, and personalized items cannot be returned or exchanged.

Returns must be received within 30 days of the original ship date and must be accompanied by the completed return form that came with your order. If you do not have the original return form, please include your name, address, email address, phone number, and order number with your return. If you cannot locate the provided prepaid return shipping label, please call us at 1-800-447-3556 or email customerservice@masai.com. If you elect to ship your return without the provided prepaid return shipping label, we are not responsible for the cost of shipping, or any loss/damage to the product during transit.

Prompt refunds are issued in the original form of payment. Though we process your credit immediately, please allow one to two billing cycles for the transaction to appear on your statement. Please note that fees for shipping and handling are not refundable. We recommend tracking your package to ensure delivery and protect the shipment in case of loss or damage. Availability of replacement item is not guaranteed for exchanges.

Upon arrival, returns and exchanges take up to 10 business days to process.

HOW TO RETURN

COMPLETE THE RETURN ORDER FORM that came with your order by filling in the reason code for each of the items you would like to return. If you would like to exchange one or more items for something else, please indicate the replacement style, color, and size in the space provided.

PREPARE YOUR SHIPMENT by securely packing the return items in the box they came in, making sure to include the completed return form inside. Attach the provided prepaid return shipping label to your box for complimentary return shipping.

DROP OFF YOUR PACKAGE with the carrier that matches your provided return label. Once your return or exchange is successfully processed, you will receive a confirmation notification by email. To find your nearest FedEx drop-off location, visit FedEx.com or call 1-800-463-3339.To find your nearest UPS drop-off location, visit ups.com or call 1-800-742-5877.To find your nearest USPS drop-off location, visit usps.com/drop-off. Or, to schedule a pickup, visit usps.com/pickup. (Not all locations quality for scheduled pickup.)