All standard orders are shipped via UPS or FedEx. Non-expedited deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Standard Shipping usually arrive in 3 - 10 business days, depending on the destination.
All expedited orders are shipped via UPS or FedEx. Expedited deliveries may not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Expedited Shipping usually arrive in 1 - 2 business days, depending on the destination.
At this time, PO Boxes and APO/FPO/DPO addresses are only eligible to ship via Standard Shipping via UPS or FedEx. Orders shipped to a PO Box or an APO/FPO/DPO usually arrive in 3 - 10 business days, depending on the destination.
All orders shipped via US Standard and International deliveries are processed within 1 - 3 business days. Typically, we ship in-stock merchandise on the next business day.
US Expedited orders placed after 12 PM CT [noon] will process and ship the next business day given item availability and payment verification. Monogrammed leather products may take additional time to process. Please note that expedited shipping does not apply to items that are out of stock. Our Masai Experience Managers will contact you if there is any delay with your order.
All orders will be processed once the credit card authorization and verification have been obtained. All US credit card orders are charged when the merchandise has shipped. International credit card orders are charged when the order is placed.
Orders are not shipped on weekends or holidays. Masai is not responsible for shipping delays that may occur due to holidays, natural disasters, carrier delays, or other unforeseeable circumstances.
Once your order has shipped, you will receive a Shipment Confirmation by email containing your tracking number(s). The tracking number(s) will activate within 24 hours.
At this time, we are unable to process a single order going to multiple destinations. You will need to place a separate order for each shipping address.