We do our best to bring you the most accurate representation of every item depicted at masaicopenhagen.com. However, we cannot guarantee that your computer monitor's display of any color will be accurate.


Masai is committed to ensuring that our website is inclusive and accessible to everyone, including people with disabilities.

To make the use of our websites a positive experience, we endeavor to conform to the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA. We continuously seek to enhance our website, and increase the accessibility of our digital content, for all of our customers.

If you have an accessibility-related question or comment, or if you are having difficulty accessing information on this website, please call us at 1-866-926-6886 or email us at customerservice@masaicopenhagen.com so we can provide you with the information you need through alternative means.

We also want to learn about any difficulty you may be having, or if you have any feedback to improve the accessibility of our website. When you email, it will assist our web team if you could specify the web page and provide any other relevant information to help us locate and understand the problem. We welcome your comments on how to improve our website’s accessibility.


Due to the exclusivity and selectivity of authentic Masai fashions, some of our styles are available in limited quantities and cannot be replenished. A garment you see on our website today might not be available tomorrow, so it is always best to place your order while you are still online.


We strive to provide you with the most accurate information possible. There may be times, however, when an error appears on our website relating to product descriptions, availability, pricing, or promotions. We reserve the right to correct any errors and to change or update information or cancel orders if any information on our site is inaccurate at any time without prior notice (including after you have submitted your order).


At Masai, we are committed to offering you the best possible prices. We will be glad to meet our competitor's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer. Please call 1-866-926-6886 to place your order or email your inquiry to customerservice@masaicopenhagen.com

Please note that we are unable to match prices from auction and outlet stores or websites, as well as other retailers' discount promotions, shipping offers, gift cards, credit cards, and loyalty program offers. Final Sale items are neither returnable nor eligible for price adjustments.

Questions? Please call us at 1-866-926-6886.

Our customer service hours are 8:30 AM to 5:30 PM CT, Monday through Friday (excluding major US holidays). If you reach us after hours, please leave us a message or send an email to customerservice@masaicopenhagen.com. We will get back to you as soon as we can.